Last Updated: September 11, 2026
At Route 99, we want every customer to feel confident purchasing our digital products — including e-books, PDF tools, online courses, digital frames, stock image packs, plugins/extensions, and social media/branding templates. This page outlines what is (and isn't) guaranteed when you purchase from us.
1. Our Delivery Guarantee
We guarantee that every successfully paid order will be delivered to you in working, usable form. If:
- Your download link doesn't work
- Your file is corrupted, incomplete, or won't open
- You didn't receive your product within 24 hours of purchase
- You received the wrong file or product
...we will fix it. This includes re-sending your file, providing a working replacement, or issuing a refund if the issue cannot be resolved, in line with our Return & Exchange Policy.
2. Functionality Guarantee (Plugins & Tools)
For plugin/extension and software-based products, we guarantee that the tool will function as described on the product listing at the time of purchase, on supported browsers/platforms. If a plugin or tool does not work as advertised due to a genuine defect (not due to unsupported browser versions, conflicting extensions, or user error), contact us within 7 days of purchase for a fix or refund.
Please note: browser and platform providers (Chrome, Firefox, social media platforms, etc.) periodically update their systems, which can occasionally affect extension or tool functionality. While we work to keep our tools updated and compatible, we cannot guarantee uninterrupted compatibility forever, and will address reported issues as they arise.
3. What Is NOT Covered
Because our products are digital knowledge, tools, and creative assets — not physical goods or personalized services — the following are not covered under this guarantee:
- Results or outcomes — We do not guarantee specific business results, income, follower growth, sales, or success from using our e-books, courses, templates, or tools. Outcomes depend on your own effort, market, niche, and execution.
- Compatibility with unsupported software — e.g., attempting to open a Canva-format template in an unsupported program, or using a Chrome extension on an unsupported browser
- Buyer's remorse — deciding after purchase that you no longer want or need the product
- User error — incorrect use of a tool, template, or course material that isn't due to a defect in the product itself
- Third-party platform changes — changes made by social media platforms, browsers, or software companies that affect how a product performs, where such changes are outside our control
4. Course & E-Book Guarantee
For online courses and e-books, we guarantee that the content will match its published description (topics covered, format, and included bonuses/templates) at the time of purchase. We do not guarantee specific learning outcomes, as results depend on individual application and effort.
5. How to Make a Warranty Claim
If you believe your product qualifies under this guarantee, contact us within 7 days of purchase with:
- Your order number
- The email address used at checkout
- A clear description of the issue (screenshots or screen recordings help us resolve it faster)
Route 99 LLC Email: route99llc@hotmail.com Phone: (201) 647-6637 Address: 296 Beauvoir Rd, Ste 100, Biloxi, MS 39531
We aim to review and respond to all warranty claims within 1-3 business days.
6. Changes to This Policy
Route 99 reserves the right to update or modify this Warranty & Guarantee page at any time. Changes will be posted on this page with a revised "Last Updated" date.