Warranty & Guarantee

Welcome to Route 99. We take great pride in manufacturing our own products in the USA and ensuring top-quality craftsmanship. Your satisfaction is our priority, and every item we produce is backed by a reliable warranty and guarantee.

Our Guarantee

We stand behind the quality of every product we make. If you are not fully satisfied with your purchase, we are here to help.
We guarantee that all Route 99 products are:

  • USA-manufactured with high-quality materials
  • Free from defects in workmanship
  • Accurately described and tested for durability
  • If you receive a defective, damaged, or incorrect item, we will repair, replace, or refund it according to the policy below.

Warranty Coverage

All Route 99 products come with a 30-Day Limited Warranty covering:

  • Manufacturing defects
  • Workmanship defects
  • Functional issues that were not caused by customer misuse

Not Covered Under Warranty

  • Normal wear and tear
  • Accidental damage, misuse, or incorrect installation
  • Unauthorized alterations or repairs
  • Damage caused by external factors (water, heat, chemicals, etc.)

How to Make a Warranty Claim

If you believe your item is eligible for a warranty claim:

  1. Contact us via email or phone
  2. Provide your order number, photos/videos of the issue, and a short description
  3. Our team will review your claim within 2–3 business days
  4. If approved, we will offer a repair, replacement, or refund

Contact Information

If you have any questions about your warranty or need support, please reach out to us:

Route 99 LLC
Address: 296 Beauvoir Rd Ste 100, Biloxi, MS 39531
Email: teamroute99@gmail.com
Phone: 201-647-6637 , 2014831471