Last Updated: September 11, 2026
Route 99 is a 100% digital products store. We do not sell or ship any physical items. This Shipping Policy explains how our digital products are delivered to you after purchase.
1. Digital Delivery, No Physical Shipping
All products sold on Route 99 — including e-books, PDF tools, online courses, digital frames, stock image packs, plugins/extensions, and social media/branding templates — are digital goods. Because there is no physical inventory, there is:
- No shipping cost
- No shipping address required
- No physical delivery time or carrier involved
2. How You Receive Your Order
Once your payment is successfully processed, your digital product(s) will be delivered through one or more of the following methods, depending on the product:
- Instant download link sent to the email address provided at checkout
- Direct download available immediately on the order confirmation/"Thank You" page after purchase
- Access credentials or a private link for online courses and course platforms
- License key or activation instructions, for plugin/extension products
Most orders are delivered instantly or within a few minutes of successful payment confirmation. In rare cases (e.g., high traffic, payment verification delays), delivery may take up to 24 hours.
3. Accurate Email Address Required
Since delivery is email-based, it is the customer's responsibility to enter a valid and correctly spelled email address at checkout. Route 99 is not responsible for non-delivery caused by:
- An incorrect or mistyped email address
- Emails routed to spam/junk folders
- Email inbox storage limits preventing delivery
If you do not receive your product within 24 hours, please check your spam/junk folder first, then contact us using the details below.
4. Re-Sending Access / Lost Download Links
If you lose your download link, misplace your access credentials, or need your product re-sent, contact our support team with your order number and the email used at checkout. We will resend access at no additional cost.
5. Download Availability
Download links for digital products are generally available for a limited period after purchase. We recommend downloading and saving your files to a secure location (such as your device, cloud storage, or an external drive) as soon as you receive them. Route 99 is not responsible for files lost due to expired links, device failure, or accidental deletion after the recommended download window.
6. Order Issues
If you experience any of the following, please contact us immediately so we can resolve it:
- You did not receive your product after payment was confirmed
- Your download link is broken or not working
- You received the wrong product
7. Contact Us
For any questions or issues related to receiving your digital order, please reach out:
Route 99 LLC Email: route99llc@hotmail.com Phone: (201) 647-6637 Address: 296 Beauvoir Rd, Ste 100, Biloxi, MS 39531
8. Changes to This Policy
Route 99 reserves the right to update or modify this Shipping Policy at any time. Changes will be posted on this page with a revised "Last Updated" date.