Return & Exchange

Last Updated: September 11, 2026

Route 99 sells digital products only (e-books, PDF tools, online courses, digital frames, stock image packs, plugins/extensions, and social media/branding templates). Because of the nature of digital goods, our Return & Exchange Policy works differently than a policy for physical products.

1. No Returns Due to Digital Nature

Once a digital product has been downloaded, accessed, or delivered, it cannot be physically returned — unlike a physical item. For this reason:

  • All sales are generally considered final
  • We do not accept returns or exchanges simply due to change of mind, accidental purchase, or no longer needing the product

We encourage customers to carefully review product descriptions, previews, screenshots, and requirements before completing a purchase.

2. When a Refund or Fix May Be Offered

While digital products cannot be "returned," we want every customer to actually be able to use what they buy. We will offer a refund, replacement, or fix in the following situations:

  • Corrupted or broken files — the download does not open or work as intended
  • Wrong product delivered — you received a different product than the one purchased
  • Duplicate purchase — you were accidentally charged twice for the same item
  • Product not as described — the item is significantly different from its listing (e.g., missing major advertised features)

To request a fix or refund under these circumstances, contact us within 7 days of purchase with your order number and a description (and screenshot, if applicable) of the issue.

3. Exchanges

Since our products are digital, we do not offer traditional "exchanges." However, if you purchased the wrong product by mistake (e.g., wrong course or template pack) and have not yet downloaded or accessed the correct or incorrect file, contact us within 7 days and we will do our best to assist you — such as by resolving the issue on a case-by-case basis, which may include a switch to the intended product or a refund at our discretion.

4. Non-Refundable Situations

Refunds will generally not be issued for:

  • Change of mind after downloading or accessing the product
  • Failure to read the product description, requirements, or compatibility details before purchase
  • Lack of technical skill or time to use the product (e.g., a course, plugin, or template you decide is "too advanced")
  • Requests made more than 7 days after purchase

5. How to Request a Refund or Support

To request a refund, fix, or report an issue with your order, please contact us with:

  1. Your order number
  2. The email address used at checkout
  3. A description of the issue (and screenshots/screen recording, if possible)

Route 99 LLC Email: route99llc@hotmail.com Phone: (201) 647-6637 Address: 296 Beauvoir Rd, Ste 100, Biloxi, MS 39531

We aim to respond to all refund and support requests within 1-3 business days.

6. Approved Refunds

If a refund is approved, it will be issued to your original payment method. Please allow 5-10 business days for the refund to appear, depending on your bank or card issuer's processing times. Once a refund is issued, access to the associated download link, license, or course will be revoked.

7. Changes to This Policy

Route 99 reserves the right to update or modify this Return & Exchange Policy at any time. Changes will be posted on this page with a revised "Last Updated" date.