Terms & Conditions

1. Introduction

By accessing our website and placing an order with Route 99 LLC, you agree to comply with and be bound by the following Terms and Conditions. These terms govern your use of our website, products, and services. If you do not agree with any part of these terms, you should not use our website or place an order.

2. Business Information & Contact Details

Company Name: Route 99 LLC
Email: teamroute99@gmail.com
Phone: 201-647-6637 | 201-483-1471

3. Product Sourcing & Quality

All products sold on our website are carefully sourced, packaged, and quality-checked by Route 99 LLC before shipping. We take reasonable steps to ensure that all products meet our quality standards prior to dispatch.

4. Orders & Payments

Customers are responsible for providing accurate, complete, and up-to-date billing and shipping information at checkout.
Product prices, availability, and promotions may change at any time without prior notice.
Route 99 LLC reserves the right to cancel, delay, or place on hold any order that is suspected of fraud, misuse, or violation of these terms.

5. Shipping Policy

At this time, we ship within the United States only.
Orders with incorrect or incomplete addresses may experience delays, additional charges, or cancellation.
Route 99 LLC is not responsible for delays caused by shipping carriers or events beyond our control.

6. Returns & Refunds (General Policy)

Returns and refunds are handled strictly in accordance with our official Return Policy, which is available on our website. Conditions, timelines, and eligibility may vary depending on the payment method used.

Important Points:

Checkout Page Disclosure: By placing an order at checkout, customers confirm that they have read and agreed to our Shipping Policy, Terms & Conditions, and Return & Refund Policy. These policies are accessible via links displayed on the checkout page and are identical to those listed in the website footer.
Custom Products & Fulfillment Time: Route 99 LLC does not offer made-to-order or custom-manufactured products that exceed a fulfillment period of 14 business days. All orders, including Klarna purchases, are fulfilled and shipped within 14 business days or less.
Gift Cards & Klarna Payments: Route 99 LLC does not sell digital or physical gift cards. Klarna payment options are not available for gift card purchases under any circumstances.

Klarna Orders – Right of Withdrawal

7. Right of Withdrawal (Klarna Purchases Only)

If you choose to complete your purchase using Klarna, you are entitled to a 14-day right of withdrawal, starting from the day your order is delivered. No reason is required to request a withdrawal.

8. Eligibility Requirements

To qualify for a Klarna withdrawal:

The product must be unused
The product must remain in its original, factory-sealed packaging
This policy applies to all items, including custom and final-sale products, when paid via Klarna

9. How to Request a Withdrawal

To exercise your right of withdrawal, please contact us within 14 days of delivery using the details below:

Email: teamroute99@gmail.com
Phone: 201-647-6637 | 201-483-1471

Once your request is received, our team will provide return instructions.

10. Klarna Refund Policy

All refunds will be issued back to the original Klarna payment method
Store credit is not available for Klarna purchases
Refunds will be processed after the returned item has been received and inspected

11. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrectly shipped
Route 99 LLC is not responsible for delays caused by return shipping carriers

Note: The right of withdrawal applies only to Klarna orders. Purchases made using other payment methods are subject to our standard return policy.

12. User Conduct & Restrictions

Users agree not to misuse the website, attempt fraudulent transactions, violate applicable laws, or interfere with the website’s security or functionality. We reserve the right to restrict or terminate access for violations of these terms.

13. Limitation of Liability

Route 99 LLC shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services, to the maximum extent permitted by law.

14. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the State of Mississippi, United States, without regard to its conflict of law principles.

15. Changes to These Terms

Route 99 LLC reserves the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on the website.

16. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us:

Email: teamroute99@gmail.com
Phone: 201-647-6637 | 201-483-1471