Hassle-Free Returns & Refunds

We want you to love your clothing. Please review our Affirm-compliant return policy:

Return Window

30 days from the delivery date.

Eligible Condition

  • Items must be unworn, unwashed, and in original packaging
  • Must include all tags and labels

Process

Contact us at:
📧 teamroute99@gmail.com
📞 201 647 6637 , 2014831471

We will provide a prepaid return label and instructions.

Refunds

Refunds are processed within 5–7 business days after we receive the returned item.

Not Eligible for Full Refund

  • Worn or washed clothing
  • Items with odors, stains, or damage
  • Custom-made or personalized orders (partial refunds only)

Exchanges

We do not offer direct exchanges.
If you need a different size or item, please place a new order.

Chargebacks / Disputes

Disputes filed outside the 30-day window or for reasons not covered in this policy are not eligible for refunds, in accordance with Affirm’s compliance rules.